Feel Secure with MODENA – Easy Steps to Track Your service Status
No more worries when servicing your MODENA product here, just follow the steps below to check your repair status with ease!
Why is Tracking Your Repair Status Important?
Tracking your repair status plays an essential role in providing certainty and transparency for customers. Without this feature, customers often feel confused and anxious because they don’t know how far along the repair process is for their products.
For MODENA, this feature reflects our commitment to delivering comfort to our customers, creating a professional, trustworthy, and worry-free after-sales experience.
How to Check the Repair Status of Your MODENA Product
Here’s a simple way to track your product’s repair status at MODENA:
- Visit the official MODENA website.
- Go to the Support menu, then select Service Center.
- Click on Check Status.
- Enter your RON (Request Order Number) from your service order confirmation received via WhatsApp, then click Submit.
You will then see detailed information about your product’s repair status, including:
- Order number (RON) / Request Order Number.
- Product type.
- Repair status.
- Product warranty status.
- Customer name.
- Complaint description.
- Address.
- Service request date.
- Technician visit date.
- Customer phone number.
Don’t worry about your personal data being exposed—details such as your address and phone number are automatically masked to protect your privacy.
Every change in your RON status will also be sent directly via WhatsApp, so you’ll never miss any updates regarding your product’s repair process.
Safe and Comfortable Product Service
Never hesitate to have your products repaired at the MODENA Service Center. The process is easy and practical—you can submit a request directly via the MODENA website or by contacting our call center.
Beyond convenience, your safety and comfort are our top priorities. All repairs are handled by experienced and trusted technicians, with a guarantee of using 100% genuine spare parts.
MODENA also offers a transparent service system, allowing you to track your product repair status anytime, anywhere through our easy-to-access tracking feature.
Use the Check Service Status feature here, to ensure your product repair process is safe, transparent, and worry-free at MODENA service center.