Warranty Policy

We offer a 1-year warranty for spare parts and provide free repair services. The warranty details for specific main parts are outlined in the table below. Our goal is to ensure your satisfaction and provide hassle-free support for your purchase. If you have any concerns or need repairs during the warranty period, our team is here to help.

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CLAUSE

1. The warranty provided to the Customer is divided into 2 types:    

  • Full Warranty: Free service and spare parts guarantee for Customers who submit a warranty claim within 1 year of purchase.
  • Partial/Parts Warranty: Free spare parts guarantee for Customers who repair the unit within a varying period according to the type of spare part after purchase. The warranty period for spare parts can be seen in the image above 

2. Warranty is provided to Customers who meet the following criteria: 

  • Applicable to both Dealers and End-Customers who purchase MODENA products. 
  • Warranty claims are valid for service and/or spare parts (accessories are not included). 
  • Submitted through the official Customer Care MODENA channel. 
  • Completion of documents required by MODENA. 
  • The product for warranty claim has not been modified, still uses original MODENA spare parts, or has not been repaired/altered by technicians other than those from PT MODENA Indonesia's official service. 
  • Damage to the product not caused by user misuse. 

3. Customers making warranty claims, whether full or partial, must include documents according to the following provisions: 

  • Warranty Card/OPMB 
    • Model and Serial Number of the Unit must be identifiable. 
    • The spare parts warranty period refers to the information written on the OPMB.
  • Invoice/Receipt 
    • Transaction proof document issued by Own Channel MODENA/Dealer with a clearly visible purchase date and within the warranty period (1 year for full warranty or according to the period set for spare parts warranty). 
    • The following types of documents are allowed as substitutes for the invoice/receipt:
      • Sales Order 
      • Delivery Note 
      • OPPE Sheet 
      • Sales Invoice 
      • Screenshot of DM notification 
      • Screenshot of purchase notification via Email 
      • Transaction screenshot on Marketplace (E-Commerce). 
      • Lease/Rental agreement document. 

4. Customer warranty claims will be validated by the Admin Tracking and follow the provisions. 

5. If the customer's warranty claim situation is outside the conditions outlined in the attachment, then the validation of the customer's warranty claim must receive approval from the Service Operation Manager.