FAQ

Contact us online through the official website, Contact Center, Email, and reach out to us on social media to get support from our experts.

Official Website : www.modena.com

Email :  care.cambodia@modena.com

Facebook : https://www.facebook.com/ModenaCambodiaOfficialPage/

Instagram : https://www.instagram.com/modenacambodia/

Our customer care team will be happy to assist you through our channels and provide online support by consultation before setting a schedule with a technician.

1. Shopping at MODENA.COM  is easy and safe. Placing an online order only requires a few steps:

  • Select an item you would like to purchase, and then click the ‘Buy’ button from either the quick view or product detail page.
  • You may fill the blank columns that require your personal information for delivery purposes.
  • You can then choose to continue shopping or go directly to proceed for Checkout.
  • Choose your payment method and insert the promo code (if any ) then click the proceed to checkout button.

2. Or you may come to our offline store near your area.

You may simply come to our MODENA Official Store to see our consultant team regarding your parts and accessories

Refund process are not eligible once you confirmed your order and finished payment.

Our products has passed the QC checklist, if there is any failure or broken product please contact our team at 023 881 356

Return product process are not eligible once you confirmed your order and finished payment.

Stove hole, BRAVAREG (gas hose, gas regulator, hose clamp/clamp, gas cylinder seal), Gas Cylinder.

Check the battery and replace it regularly.

It can be from dirty aluminum filters and dirty carbon filters (both can be cleaned by yourself, but it is more advisable to replace them if you have used the unit for more than 4-6 months).

Yes, all types have been equipped with an additional spuyer, if you want to replace it with natural gas, only replace the particular spuyer.

All of our products are covered by a 1-year warranty.

Customers are required to show product warranty receipt/proof of purchase of the product.

Get a guaranteed warranty after repairment, which lasts for 30 days, get guaranteed original spare parts with reliable technicians.

Starting from the product purchased according to the date of purchase/proof of purchase.

There are non-conforming terms, please see details of warranty card claim terms & conditions.

Depending on the type of damage and the necessary corrective action, and depending on the stock availability at our branches.

Our special program, which is related to after-sales services for all customers.