Where to get MODENA care support?

Contact us through our official website, Contact Center, Email, Whatsapp, or social media to get support from our experts. 

Official Website: www.modena.com

Contact Center:  1500715

Email:  customercare@modena.com

Whatsapp: 081511500715

Facebook: Facebook Official MODENA

Instagram: Instagram Official MODENA

After purchasing MODENA product, which After-Sales Service will be provided?

In addition to our repair service, we also provide you maintenance service (including unit cleaning) to ensure your unit works optimally.

How do I reach the MODENA Service Support?

MODENA provides two types of service

  1. Carry-In Service: Our service center is available for repair service, you may bring your portable Home Appliances unit for faster service. 
  2. In-Home Service: Place your call and message us to arrange a time for our expert technicians to visit you.
How to place an order?

1. Shopping at MODENA.COM  is easy and safe. Placing an online order only requires a few steps:

  • Select an item you would like to purchase, and then click the ‘Buy’ button from either the quick view or product detail page.
  • You may fill the blank columns that require your personal information for delivery purposes
  • You can then choose to continue shopping or go directly to proceed for Checkout.
  • Choose your payment method and insert the promo code (if any) and click the "proceed to checkout" button.

2. Or you may come to our offline store near your area

What are your delivery terms and conditions?
  1. Your order can take up to 30 business days to be processed and delivered after you received confirmation email containing your order and receipt and OPPE form for offline purchases
  2. Unit installation request are able to be made in one business day after you received the unit 
  3. We are unable to proceed an exchange request for all purchased items
  4. Free gifts will be delivered separately from purchased items as long as available, we will send you a notice when we need to switch your gift with our available item.
How much should I pay for the delivery process?

Delivery service will be handled by our partner and it’s free of charge.

What form of payments do you accept?

Credit & Debit Cards

We accept Visa® and MasterCard® Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secured.

Where to buy original replacement parts

1. You may simply come to our MODENA Experience Center to see our consultant team regarding your parts and accessories

2. Drop your parts and accessories requirement by calling our contact center, we will arrange the transaction using your chosen delivery service 

3. Shopping at our website is easy and safe. Placing an online order requires just a few steps:

  • Select an item you would like to purchase, and then click the Buy button from either the quick view or product detail page.
  • You may fill the blank columns that require your personal information for delivery purpose
  • You can then choose to continue shopping or go directly to proceed to Checkout.
  • Choose your payment method and insert the promo code (if any) then click the "proceed to checkout" button.
How to track my parts and accessories order

After placing an order and payment on our website, we will send you a confirmation email regarding the detail order and payment status, then you can use MY MODENA feature to track your order process and history.

Can I request a refund from my transaction?

Refund process are not eligible once you confirmed your order and finished payment.

Can I request to change the model after purchase (e.g Size issues, Colour issues, material issues)?

Return product process are not eligible once you confirmed your order and finished payment.

What do you need to prepare to install a hob?

Stove hole, BRAVAREG (gas hose, gas regulator, hose clamp/clamp, gas cylinder seal), Gas Cylinder.

What steps are taken if the stove lighter does not work?

Check the battery and replace it regularly.

What is the ideal distance between the cooker hood and stove based on MODENA standardization?

Minimum 65 cm and maximum 75 cm.

What needs to be prepared for the Electric water heater installation?

Place, Power Source, Water Line, BRAVAPIPE.

How long is the product warranty valid?

All of our products are covered by a 1 year warranty.

How do I claim product warranty?

Customers are required to show product warranty receipt/proof of purchase of the product.

How to pay for product repair?

Currently we provide digital payments using e-wallets (OVO, Gopay, bank transfer, etc.).

When does the warranty period start?

Starting from the product purchased according to the date of purchase/proof of purchase.

What are the advantages of making e-wallet payments?

Currently we are giving cashback and special discounts for product repair payments via e-wallet.

What is a service campaign?

Our special program related to after-sales services for all customers.

When is the service campaign period?

Our updated events are always posted on our social media @modena, please check regularly and follow our official account.